Work time: MON - FRI 9:00 AM - 3:00PM
Address: SC, United States
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What type of wood do you use on your products?
We use White Premium Pine wood for almost all of our products. We use Reclaimed Wood on a couple of our products; and we use Birch veneer and/or Maple veneer on our desks so the surface is hard and smooth for writing purposes.
Is it possible to order a product built from a different type of wood than Pine?
Yes. Email us so we can discuss options: helpme@woodcraftersedge.com
How long does it take for an item/order to be completed and shipped out?
Our average build-time is 4-6 weeks; sometimes sooner/sometimes later. There are various timeframes for our products to be built/completed and ready to ship. There are many factors involved including supply chain, logistics, even weather.
Is it possible to expedite an order?
Most likely. Email us so we can discuss it: helpme@woodcraftersedge.com
Do you accept payments/payment plans?
Yes. We have Klarna available along with almost all other avenues of payment.
I ordered a product that showed 3 in stock; why will it take 4 weeks to be shipped to me?
In order for our products to be visible on our shops, we must place an amount (number of items) of inventory we have; otherwise, the products are not shown on our shop at all. We do not have items stocked on shelves in our woodshop. We build each item according to order received. All of our products are built to order/as order is placed. So, though it may show 3 in stock; it will still have to be built as we do not have prebuilt items, nor do we have precut pieces.
Are ALL of your products handcrafted?
Yes! Each item is handcrafted in the order we have received it. We do not build products ahead of time; we build them fresh…for each customer and concentrate on each individual order. We want to keep in mind who we are building that item for, as we build. It becomes personal and not like a manufacturing company.
Do you offer customized sizes/customized orders?
Yes. Most of the time. Email us so we can discuss it. helpme@woodcraftersedge.com
For custom orders, the build time is a bit longer than our standard products and we do not offer free shipping for customized orders. Also, please note, customized orders do not have the option of a refund once the order is placed.
What is your refund/exchange policies?
Our refund and exchange policies can be viewed on our Etsy shop. However, we do not offer refunds/exchanges on customized orders. If you have placed a standard order and are requesting a refund, but your order has already been cut/built, we will subtract a 20% restocking fee which will cover the cost of the materials.
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