All returns must be postmarked within fifteen (15) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

To return an item, place the item securely in its original packaging and Wrapped/packaged as securely as possible, Proof of purchase, then mail your return:

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a traceable method to mail your return. 

After receiving your return and inspecting the condition of your item, we will process your return or exchange. Please allow at least fourteen (14) days from the receipt of your item to process your return or exchange. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

The following items cannot be returned or exchanged:

•     items purchased with discounted codes/coupons
•     customized items/custom orders

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

• A 20% restocking fee will be charged for all returns.
• Sale items are FINAL SALE and cannot be returned.
• Returned items must be received in like new condition without damage to product(s)
• Returned items must be returned in ALL original product packaging including box.
• Please take care to wrap/package return product as best as possible to prevent shipping damage

If you have any questions concerning our return policy, please contact us at:

helpme@woodcraftersedge.com